Wherever you are in the world we have a range of delivery options to make sure you get your items as quickly as possible!
want delivery to a different country?
Why can't I purchase liquids & pressurised goods?
Liquids and pressurised goods cannot be shipped outside of the UK (unfortunately this includes ROI, Channel Islands and Northern Ireland although they can be shipped on non Express service) due to them being classed as hazardous when being transported via air freight. For more information please visit Parcelforce Prohibitions & Restrictions
I've paid for express delivery why has my order not arrived?
Once a selection has been made on the product page a stock message will have appeared in green under the 'Add to Basket' button indicating whether the product was in stock or not. The stock message is also shown beneath each product on the basket page. In stock products are available for immediate despatch however delivery times vary depending on type of products and service selected. For more information on the status of your order please contact our customer service team.
When will I receive my bike from point of order?
A bike has to go though a Pre Delivery Inspection (PDI Check) prior to despatch, ensuring the bike is thoroughly checked and set up prior to you receiving. This also means an express service is unavailable. We strive to deliver bikes within 5 days of order. For more information on the status of your order please contact our customer service team.
My tracking number does not work, why?
Tracking numbers rely on the delivery agents updating their systems so please allow up to one working day for the tracking number to be updated. If after this period the tracking number is still not working please contact our customer service team.
Will I have to pay customs charges in my country?
The price you see is the price you pay.
Demon Tweeks now offer a Delivery Duties Paid service to all of our customers in Europe. This means that, when you order from us:
- We collect the VAT and duty, you will not pay anything further for your order
- We send your order through the express “duty paid” channels
- The price you pay us is the total price for your order, no delays and no additional charges, guaranteed
Customers in Europe can now simply shop the largest and most complete range of motorsport, motorcycle and performance parts available, safe in the knowledge that there are no unseen charges. For help or extra support on European orders please contact our Customer Service team.
Outside the EU
If your delivery address is outside of the UK, you may have to pay import duties and taxes, which are levied once the shipment reaches your country. All international shipments may be subject to cross-border inspections by customs authorities while customs policies vary widely from country to country. You must meet any additional charges for customs clearance and we recommend that you contact your local customs office for further information.