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Careers

We are always on the lookout for talented people to join our exciting like-minded team here at Tweeks Cycles.

If you want to join us, why not take a look at the current available opportunities listed below, or if there are no vacancies at present then simply send your CV over to [email protected] and we'll give it careful consideration.

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Current Vacancies

Assistant Customer Service Manager

Are you able to motivate your team and think on your feet? Are you passionate about making sure that we put our customer at the centre of everything we do to provide a great customer experience?

If so, we have an exciting opportunity and a brand-new role available, as our Assistant Customer Service Manager.

You’ll be a part of a busy and tight knit office-based team, and day to day you’ll be on hand to assist and support our CS Manager with the day to day running of the department.

You’ll have a positive team orientated management style and be confident in providing support, advice, training and coaching to advisors.

  • To be a great Assistant CS Manager you’ll need:
  • An outstanding attitude and passion for customer service with a track record of high achievement within the aftersales arena
  • The ability to work alongside a strong management team
  • Excellent sales, communication, negotiating and influencing skills
  • Experience with supervising a team
  • A willingness to learn and develop, and keep up-to-date with complex, technical and product information.
  • In return, you'll enjoy:
  • A competitive starting salary, reflective of your knowledge and experience
  • A Standard Life pension
  • A state-of-the-art office environment
  • A generous staff discount scheme across our group of businesses: Demon Tweeks, Tweeks Cycles & Uber Kids
  • Access to a Cycle to Work scheme
  • Access to mental and financial wellbeing support externally
  • 28 days’ paid holidays including bank holidays
  • Free onsite parking
  • Annual summer and winter staff events

For more information or to enquire about the position, please forward your CV along with a covering letter including your current salary details to: [email protected]

Send email now

1st Line Support Engineer

This role is the front-line of support to our staff and customers across the business and is instrumental in setting the perception of the IT function as being helpful, informative, supportive and solution-focused.

You'll be an intergral part of the team that performs the day-to-day technical functions, providing vital user support and customer service whilst continuing to gain skills and experience of our internal systems, software, hardware & processes along the way.

  • Day to day, you will:
  • Take ownership of tickets assigned to you via the 1st and 2nd line support staff and complete these tasks to a high standard.
  • Be able to use your knowledge or our knowledgebase of solutions to ultimately resolve 1st line requests assigned to you.
  • Follow our standard helpdesk procedures.
  • Liaise where appropriate with 3rd parties in order to resolve issues efficiently.
  • Assist other 1st Line Support Engineers and management with updates, changes and new installations of IT software and hardware.
  • Assist with the purchasing of IT equipment within the business.
  • To be a great 1st Line Support Engineer at DT, you'll need:
  • A good knowledge of computer hardware including pc’s/printers/switches/servers/networking.
  • A robust knowledge of Microsoft software products such as Windows and Office 365 products as well as Server OS and Active Directory.
  • Knowledge of virtualisation technologies such as vmware
  • The ability to troubleshoot and resolve hardware and software faults.
  • Knowledge of IP based telephone systems is desirable
  • Excellent listening, communication and customer service skills.
  • The ability to work effectively in a team.
  • The ability to deal with end users in a controlled well-mannered way and help resolve their issues as effectively as possible.
  • A good level of presentation as role will involve being around the various departments of the business and also clients.
  • Candidates will require a recognised IT qualification such as A-level, BTEC, or degree.
  • Microsoft Certified Systems Professional/Administrator (MCSP/MCSA) or similar qualifications would be desirable.
  • In return, for the right candidate, we offer:
  • The chance to indulge your passion and work within a great industry
  • A competitive remuneration package, reflective of your experience
  • A Standard Life pension
  • A state-of-the-art office environment
  • A generous staff discount scheme across our group of businesses: Demon Tweeks, Tweeks Cycles & Uber Kids
  • Access to a Cycle to Work scheme
  • Access to physical, mental and financial wellbeing support externally
  • 28 days’ paid holidays including bank holidays
  • Free onsite parking
  • Annual summer and winter staff events

For more information or to enquire about the position, please forward your CV along with a covering letter including your current salary details to: [email protected]

Send email now

2nd Line Support Engineer

As the 2nd line escalation point, you'll work with our first line support team to maintain and monitor all IT systems, and understand and resolve technical issues in a prompt and professional manner. There will also be lots of support and collaboration with our management teams on IT projects across the Group.

  • Day to day, you will:
  • Respond to either 2nd line support or end user software or hardware queries via email, phone or face to face.
  • Work with the IT Manager and wider support team to ensure any recurring technical issues are addressed and any training or documentation requirements are identified and implemented.
  • Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately.
  • Continuously improve knowledge and understanding across the various software and hardware technologies supported by the team.
  • Provide assistance to the various reporting and alerting systems within the business.
  • Liaise where appropriate with 3rd parties in order to resolve issues.
  • Assist other IT technicians and management with updates, changes and new installations of IT software and hardware.
  • Maintain a strong polite customer focus at all times.
  • To be a great 2nd Line Support Engineer at DT, you'll need:
  • At least 2 years experience of working within a busy IT team.
  • A robust knowledge of SQL and the ability to write detailed SQL queries for reporting and troubleshooting database issues.
  • Knowledge and experience in dealing with and administering databases such as MySQL, SQL, Oracle.
  • Good knowledge of computer hardware including pc's, printers, switches, servers and networking.
  • A sound working knowledge of Microsoft software products such as Windows and Office 365 products as well as Server OS and Active Directory.
  • Good knowledge of virtualisation technologies such as vmware.
  • Ability to troubleshoot and resolve hardware and software faults.
  • Knowledge of IP based telephone systems.
  • Knowledge of OMS (Order management systems) especially ‘Maginus’ would be beneficial.
  • Knowledge of Magento to aid the supporting of our ecommerce platform would be beneficial.
  • A recognised IT qualification such as A-level, BTEC, or degree.
  • Microsoft Certified Systems Professional/Administrator (MCSP/MCSA) or similar qualifications would also be desirable.
  • In return, for the right candidate, we offer:
  • The chance to indulge your passion and work within a great industry
  • A competitive remuneration package, reflective of your experience
  • A Standard Life pension
  • A state-of-the-art office environment
  • A generous staff discount scheme across our group of businesses: Demon Tweeks, Tweeks Cycles & Uber Kids
  • Access to a Cycle to Work scheme
  • Access to physical, mental and financial wellbeing support externally
  • 28 days’ paid holidays including bank holidays
  • Free onsite parking
  • Annual summer and winter staff events

For more information or to enquire about the position, please forward your CV along with a covering letter including your current salary details to: [email protected]

Send email now

Customer Service Advisor

Day to day, you'll be taking calls and doing your best to support our customers with a great level of after sales care and support when they need it most.

You'll take the care to understand what matters to them and if you don't know the answer then you'll have access to plenty of colleagues that do. You’ll be joining a well-trained and dedicated team of people who live and breathe bikes. which makes them the perfect in-house experts.

From day one we'll teach you all about our products and processes and you'll learn how respond to queries quickly and become better every day.

This role is fast paced and busy during peak season, so you’ll be working from Monday to Friday, 8.30am – 5.30pm.

  • To be a great Customer Service Advisor, you'll:
  • Be a people person with great customer service and resolution skills – a desire to own and sort out customer issues
  • Excellent communications skills, driven by customers’ needs and product belief
  • be a great team player to ensure you and your colleagues achieve team targets
  • Reliable, professional with a can-do attitude with a natural desire to learn new skills
  • Excellent keyboard and PC skills, including navigation of system applications with data input
  • In return, you’ll enjoy:
  • A competitive starting salary, reflective of your knowledge and experience
  • A Standard Life pension
  • A state-of-the-art office environment
  • A generous staff discount scheme across our group of businesses: Demon Tweeks, Tweeks Cycles & Uber Kids
  • Access to a Cycle to Work scheme
  • Access to physical, mental and financial wellbeing support externally
  • 28 days’ paid holidays including bank holidays
  • Free onsite parking
  • Annual summer and winter staff events

For more information or to enquire about the position, please forward your CV along with a covering letter including your current salary details to: [email protected]

Send email now