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Privacy & Cookie Policy

Privacy issues are very important to us and we will only use information we collect about you in accordance with the Data Protection Act 1998 and General Data Protection Regulations 2018.

You must not use this website or our services if you do not accept this Privacy Policy.

Use of Personal Data

The information we collect about you when you place an order or register on our site will include your name, e-mail address, delivery address, credit or debit card number and the card's expiry date. We use this information in order to process orders and run your Account, for credit purposes , marketing, market research and analysis and to notify you of the status of the order.

We also ask you for your telephone number which enables us to contact you urgently in the event of there being a problem or query with your order or Account.

We use this data to send updates regarding the status and delivery of your orders, to improve the content, design and functionality of our website and to understand the buying behaviour of our registered users

Protection of Personal Data

We have taken the protection of your data very seriously and implement precautions to create a secure environment to safeguard the information supplied by you to us when making an order or registering an Account. When an order is placed or Account registered we offer the use of a secure service. Essentially, we have adopted the industry standard encryption methods in that the Transport Layer Security (TLS) encrypts all information input before it is sent to us. For security reasons and to protect your right to privacy we may occasionally request proof of identity from you before disclosing any sensitive information to you or accepting any changes to the details we hold for you.

We will only keep the data you give us as long as it is required to complete the activity for which it was given or for legitimate business/legal reasons.

Disclosure of Information to Third Parties

We do not sell, trade or rent your personal information (data) to others. In order to improve our website and the services offered may provide non- identifying statistics or analytical records of sales and traffic to legitimate third parties and individuals with whom we have a formal business relationship in, to perform certain functions on our behalf. Examples of these might be a courier delivering your goods to you or when processing credit card payments. Please rest assured that these reputable companies or individuals are not permitted to use this information for any other purposes and they are also required to process any such data in accordance with the Data Protection Act 1998 and General Data Protection Regulations 2018.


In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and accordance with the information in Klarna’s privacy policy.

Access to Information

You may obtain details of the personal information we hold on you by e-mailing us at [email protected].

Opt Out

You can opt out of e-mail updates by sending us an e-mail at [email protected] requesting that you be removed from our updates list. You can also opt out of e-mail updates by clicking the relevant link listed at the bottom of each email campaign that we send. The link will allow you to either amend your details to let us know which information you would like to receive or to remove yourself entirely from our email updates.


If you have any comments, suggestions or concerns about this Privacy Policy please e-mail [email protected].

What are cookies?

Cookies are small text files that are stored on your computer when you visit web pages.

At Tweeks Cycles we use cookies to improve your site experience and they help us identify any issues and areas for improvements. Cookies allow us to remember the products you have compared or added to your basket and to remember you when you return to our site in order to enhance your shopping experience with us.

Our cookies don't store sensitive information such as your name, address or payment details: they simply hold the key to remembering you as a browser on our website.

The list below provides more details about what type of cookies we use:

Name Description
CART The association with the customer's shopping cart.
CATEGORY_INFO Stores the category info on the page to load pages faster.
COMPARE Store the items in your Compare Products list.
CUSTOMER An encrypted version of your customer ID.
CUSTOMER_AUTH Indicates if the you are currently logged in to the store.
CUSTOMER_INFO An encrypted version of your customer group.
EXTERNAL_NO_CACHE Indicates if caching is disabled or enabled.
FRONTEND Stores your session ID.
GUEST-VIEW Determines if guests can edit their orders.
LAST_CATEGORY Stores the last category you visited.
LAST_PRODUCT Stores the most recent product you viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates if the cache can be used to store information.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history.
RECENTLYCOMPARED Stores recently compared items.
STF Information on products your have emailed to friends.
STORE Stores the store view or language chosen by yourself.
USER_ALLOWED_SAVE_COOKIE Indicates if you allowed cookies to be saved.
VIEWED_PRODUCT_IDS Stores recently viewed products.
WISHLIST Stores the products in your wishlist.
WISHLIST_CNT Stores the number of items in your wishlist.
_utma Identifies shoppers and sessions.
_utmb Determines new sessions/visits.
_utmc Determines if the shopper is in a new session/visit.
_utmz Saves the traffic source or campaign that explains how you reached our site.