FREE UK Delivery
 
Click and Collect
 
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Delivery & Returns

Delivery

UK Delivery Options

Delivery Service Below £9 Over £9 Delivery Time
Standard UK Delivery £1.99 FREE 2-3 working days from day of despatch
UK Next Day Delivery From £5.99 Order before 4.30pm Monday to Thursday to be shipped by courier
for next working day delivery
Bikes FREE Built and despatched in 5 working days
Click & Collect From £5.94 Collect your parcel from a local post office. 2 - 3 working days from day of despatch

PLEASE NOTE: Orders will only be despatched when all items come into stock. Delivery times quoted apply from when the items come into stock. A confirmation e-mail will be sent at point of despatch and you will be able to track your order on-line where applicable.

If your delivery address is in the Scottish Highlands & Islands, Isle of Man and Northern Ireland delivery times may be extended.

 

Worldwide Delivery Options

With the experience and ability of shipping to over 200 countries you can trust Tweeks Cycles to deliver anywhere in the World.

Country Royal Mail Parcelforce UPS Express
Price From Delivery Time Price From Delivery Time Price From Delivery Time
Australia £10.49 5 - 7 working days £21.34 3 - 8 working days £24.61 2 - 4 working days
Canada £10.60 5 - 7 working days £23.68 3 - 8 working days £22.82 2 - 4 working days
China £10.49 5 - 7 working days £21.34 3 - 8 working days £24.61 2 - 4 working days
Denmark £12.28 3 - 5 working days £20.10 2 - 3 working days £19.42 1 - 3 working days
Finland £12.28 3 - 5 working days £37.74 4 - 6 working days £19.42 1 - 3 working days
France £12.28 3 - 5 working days £18.44 2 - 3 working days £18.71 1 - 3 working days
Germany £12.28 3 - 5 working days £17.32 2 - 3 working days £18.71 1 - 3 working days
Greece £13.02 3 - 5 working days £43.38 4 - 6 working days £19.42 1 - 3 working days
Hong Kong £10.60 5 - 7 working days £21.34 3 - 8 working days £24.61 2 - 4 working days
Ireland £12.28 3 - 5 working days £13.14 2 - 3 working days £16.78 1 - 3 working days
Italy £13.02 3 - 5 working days £26.68 3 - 5 working days £19.42 1 - 3 working days
Japan £11.17 5 - 7 working days £21.34 3 - 5 working days £24.61 2 - 4 working days
Netherlands £12.28 3 - 5 working days £16.90 2 - 3 working days £16.78 1 - 3 working days
New Zealand £10.60 5 - 7 working days £21.34 4 - 8 working days £26.54 2 - 4 working days
Norway £10.10 3 - 5 working days £34.45 4 - 8 working days £22.46 1 - 3 working days
Russia £10.10 5 - 7 working days £27.32 4 - 10 working days    
Singapore £10.60 5 - 7 working days £21.34 3 - 8 working days £24.61 2 - 4 working days
South Africa £10.49 5 - 7 working days £23.67 3 - 8 working days £24.61 2 - 4 working days
Spain £12.12 3 - 5 working days £28.28 3 - 5 working days £19.42 1 - 3 working days
Sweden £12.28 3 - 5 working days £24.96 3 - 5 working days £19.42 1 - 3 working days
Switzerland £12.28 3 - 5 working days £24.9 3 - 5 working days £26.95 1 - 3 working days
USA £10.60 5 - 7 working days £23.68 2 - 4 working days £17.80 2 - 4 working days
Rest of World £12.12 5 - 7 working days £25.61 3 - 10 working days £16.78 2 - 6 working days

PLEASE NOTE: Royal Mail Airmail is only available on parcels up to 2kg.

The price of Parcelforce for Europe is based on the weight of the order, while outside of Europe it is based on product dimensions. UPS Express delivery is also based on product dimensions.

 
 

Returns

Goods which prove unsuitable may be returned for refund, credit or exchange if they are returned to ourselves within 14 days of receipt. Subject to the following conditions:

  • Items are returned carriage paid.
  • Items are received in a resalable condition.
  • Items should be returned unused in their original condition in order to secure a refund.
  • Items are returned complete with all packaging in good condition. (We reserve the right to levy a charge to replace product packaging which is damaged or defaced).
  • We cannot accept any items which have been specially ordered for you or manufactured to your specification for return.
  • All returns are to be accompanied by the senders name and address, account number, order reference number (these are found on the invoice), and reason for return. Please help us to help you by completing the relevant returns form.
  • We cannot accept responsibility for returned parcels which are undelivered, please retain your proof of postage etc., you may require it on the event of a claim with your carrier.

You must obtain a Returns Authorisation Number and form before returning any goods.
Please contact our Customer Service Department for this - 0844 499 5252 or customerservice@tweekscycles.com

Once you have a Returns Authorisation Number you can then download our returns form to fill in and send back alongside your item(s).

Tweeks Cycles are not responsible for any labour charges incurred during fitment or removal of allegedly faulty (or incorrectly supplied) parts.

Shortages & Damage

Please advise our Customer Service Department of any problems with shortages or carrier damage within 5 days of receipt. We regret that beyond this time, due to circumstances beyond our control we may be unable to process your claim.

Deposits

On any non stock special order item we reserve the right to charge a deposit of £100.00 or 50% of order value to the customers credit/debit card, which is non returnable in the event of cancellation, based upon the customers implicit instructions to order the goods on their behalf.

Please contact our customer service department, quoting your customer account number and order number if you have any questions or queries. You can do this by telephone directly on 0844 499 5252 or email customerservice@tweekscycles.com.

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