Tweeks Cycles Delivery Charges

All orders to the UK mainland are available carriage FREE and any in-stock order (excluding bikes) placed weekdays (Mon-Fri) before 3pm will be despatched the same day! Now that’s service...

With the experience and ability of shipping to over 100 countries you can trust Tweeks Cycles to deliver anywhere in the World. We constantly strive to keep our overseas carriage costs and shipping time to a minimum. When placing an International order our site will quote and estimated delivery cost, we will confirm exact costs before shipping.

Tweeks Cycles Delivery Policy

We make every effort to deliver the goods to you as soon as possible after your order has been accepted, and in any event within the time stipulated.  However, Tweeks Cycles cannot be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. In this situation, we may inform you of the delay and the reason for the delay as soon as is practical.

Tweeks Cycles Returns Policy

Goods which prove unsuitable may be returned for refund, credit or exchange if they are returned to ourselves within 7 days of receipt (Our address can be found in the ‘Contact Us’ section of the website). Subject to the following conditions:

• Items are returned carriage paid. 
• Items are received in a resalable condition.
• Items should be returned unused in their original condition in order to secure a refund.
• Items are returned complete with all packaging in good condition. (We reserve the right to levy    a charge to replace product packaging which is damaged or defaced).
• Items returned after 7 days from receipt may be subject to a restocking charge of not less than 10%. This does not affect your statutory rights.
• We cannot accept for return any items which have been specially ordered for you or manufactured to your specification.
• All returns are to be accompanied by the senders name and address, account number, order reference number (these are found on the invoice), and reason for return. Please help us to help you.
• We cannot accept responsibility for returned parcels which are undelivered, please retain your proof of postage etc., you may require it in the event of a claim with your carrier.

Tweeks Cycles are not responsible for any labour charges incurred during fitment or removal of allegedly faulty (or incorrectly supplied) parts.

Please advise our Customer Service Department (customerservice@tweekscycles.com) of any problems with shortages or carrier damage within 5 days of receipt.  We regret that beyond this time, due to circumstances beyond our control we may be unable to process your claim.

Tweeks Cycles Deposits Policy

On any non stock special order item we reserve the right to charge a deposit of 100GBP or 50% of order value to the customers credit/debit card, which is non returnable in the event of cancellation, based upon the customers implicit instructions to order the goods on their behalf.