Delivery & Returns

Delivery Charges

All orders to the UK mainland are available carriage FREE and any in-stock order (excluding bikes) placed weekdays (Mon-Fri) before 3pm will be despatched the same day! Now that’s service...

With the experience and ability of shipping to over 100 countries you can trust Tweeks Cycles to deliver anywhere in the World. We constantly strive to keep our overseas carriage costs and shipping time to a minimum. When placing an International order our site will quote and estimated delivery cost, we will confirm exact costs before shipping.

Delivery Policy

Every effort will be made to deliver the goods as soon as possible after your order has been accepted, and in any event within the time stipulated. However, we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. In this case, we may inform you of the delay and the reason for the delay as soon as is practical.

Please note that we are unable to offer any delivery services other than Royal Mail to PO Box addresses. Our Economy and Express UK delivery services are courier services and are included in this restriction.

We offer a variety of delivery options online depending on destination, size, weight, value and how quickly you require your order. A brief explanation of each is below:

PLEASE NOTE: Orders will only be despatched when all items come into stock. Delivery times quoted apply from when the items come into stock with ourselves.
A confirmation e-mail will be sent at point of despatch and you will be able to track your order on-line where applicable.

UK Mainland Deliveries

Free Economy Delivery - Please allow 3-5 working days (Mon-Fri). May require a signature on delivery. 

Express Delivery - This is a next working day (Mon-Fri) trackable courier service requiring a signature on delivery. Orders must be placed before 3pm to qualify for next day delivery and all items must be in stock. (Excludes Bikes which are prioritised in our workshop and sent on a 48hr service)

UK Non Mainland Deliveries

Scottish Isles & Highlands 2-3 Days - Please allow 2-3 working days (Mon-Fri). Requires a signature on delivery.

Northern Ireland Economy - Please allow 3-4 working days (Mon-Fri). Requires a signature on delivery.Isle Of Man / Isle Of Scilly 48 Hours - Please allow 2-3 working days (Mon-Fri). Requires a signature on delivery.

Guernsey / Jersey - These destinations are covered by our European Delivery service.With experience in exporting to over 130 countries Worldwide, you can be confident your order is in safe hands. Below are the delivery options available online.

European Delivery - A door to door delivery service for the majority of Europe. Usually delivered within 2-7 working days (Mon-Fri), however times can vary between countries due to customs clearance etc. PLEASE NOTE: All European Delivery costs on the website are an inital quote only. We will contact you, prior to despatching the goods, if the delivery charge will be more than quoted on the website.

International Delivery

For delivery to the rest of the World outside of Europe. This delivery service is calculated on volumetric size so prices are shown as an indication only and are subject to insurance where applicable. Proceed through the checkout as normal and if the final delivery cost differs from quoted on the website a member of our export team will contact you to confirm the details. Unfortunately we cannot send any items to PO Box addresses outside of the UK. 

Returns

Goods which prove unsuitable may be returned for refund, credit or exchange if they are returned to ourselves within 7 days of receipt. Subject to the following conditions:

-  Items are returned carriage paid.
-  Items are received in a resalable condition.
-  Items should be returned unused in their original condition in order to secure a refund.
-  Items are returned complete with all packaging in good condition. (We reserve the right to levy a charge to replace product packaging which is damaged or defaced).
-  Items returned after 7 days from receipt may be subject to a restocking charge of not less than 10%. This does not affect your statutory rights.
-  We cannot accept any items which have been specially ordered for you or manufactured to your specification for return.
-  All returns are to be accompanied by the senders name and address, account number, order reference number (these are found on the invoice), and reason for return. Please help us to help you by completing the relevant returns form.
-  We cannot accept responsibility for returned parcels which are undelivered, please retain your proof of postage etc., you may require it on the event of a claim with your carrier.

You must obtain a Returns Authorisation Number and form before returning any goods.
Please contact our Customer Service Department for this - 0844 499 5252 or customerservice@tweekscycles.com

Once you have a Returns Authorisation Number you can then download our returns form to fill in and send back alongside your item(s)

Tweeks Cycles are not responsible for any labour charges incurred during fitment or removal of allegedly faulty (or incorrectly supplied) parts.

Shortages & Damage

Please advise our Customer Service Department of any problems with shortages or carrier damage within 5 days of receipt. We regret that beyond this time, due to circumstances beyond our control we may be unable to process your claim.

Deposits

On any non stock special order item we reserve the right to charge a deposit of 100GBP or 50% of order value to the customers credit/debit card, which is non returnable in the event of cancellation, based upon the customers implicit instructions to order the goods on their behalf.

Please contact our customer service department, quoting your customer account number and order number if you have any questions or queries. You can do this by telephone directly on 0844 499 5252 or email customerservice@tweekscycles.com.

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